This is service design thinking - Marc Stickdorn

This book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools — and connects theory to contemporary case studies.

tytuł oryginału

This is service design thinking

data wydania

grudzień 2010 (data przybliżona)

ISBN

9789063692797

liczba stron

373

słowa kluczowe

design thinking

język

angielski