IT Services: Costs, Metrics, Benchmarking and Marketing

IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services – and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments.

data wydania

październik 2000 (data przybliżona)

ISBN

0130191957

liczba stron

202

słowa kluczowe

usługi IT, zarządzanie IT, IT services, IT management

język

angielski