Armstrong's Handbook of Management and Leadership - Michael Armstrong

Armstrong s Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. As well as presenting the key skills required for effective management it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the Managing for Results modu  

ISBN

9780749454173

liczba stron

256

język

angielski